Before You Begin
Update the app: Make sure you’re using the latest version of Notewise.
Avoid reinstalling: Uninstalling and reinstalling may cause data loss unless you’re using Notewise Cloud (Learn more).
Platform notice: Notewise Unlimited cannot be shared between Android and iOS devices. Purchases are platform-specific.
For iOS Users
If you purchased Notewise Unlimited through the App Store, your subscription is linked to your Apple ID. Notewise retrieves your purchase information directly from the App Store.
If Unlimited isn’t showing after purchase, tap Restore Purchase on the Unlimited purchase page (See the screenshot below for guidance).
If Restore doesn’t work or you see an error:
Ensure you’re signed in with the same Apple ID used for the purchase.
Purchases from other Apple IDs cannot be restored.
Restart your device.
Sign out and back into Media & Purchases:
Go to Settings > [Your Name] > Apple ID > Media & Purchases → tap Sign Out, then Sign In again.
Check your Purchase History:
If you use multiple Apple IDs, sign in with the one you used for the Notewise purchase.
If none of the above resolves the issue, contact Apple Support for further assistance.
For Android Users — Google Play Purchase
If you purchased Notewise Unlimited through Google Play, your subscription is linked to your Google Play account. Notewise automatically syncs your purchase details from Google Play.
If Unlimited isn’t showing after purchase, tap Restore Purchase on the Unlimited purchase page (See the screenshot below for guidance).
If the issue persists:
Verify that the Google Play app is signed in with the account used for the purchase.
Close the Notewise app.
On your device, go to:
Settings > Apps > Google Play Store > Storage.Tap Clear data and Clear cache (for Google Play Store, not Notewise).
Restart your device.
Open Google Play and confirm you’re signed in with the correct account.
Open Notewise and check your Unlimited status or tap Restore Purchase again.
For Android Users — Notewise Website (Stripe) Purchase
If you purchased Notewise Unlimited directly through the Notewise website (https://www.notewise.dev/pricing) or Stripe, please follow this FAQ to enter activation code within the app.