1. What is Notewise’s refund policy?
We want you to be happy with your Notewise purchase. For most Paid Services purchased via Google Play or the Notewise website — including but not limit to:
subscription plans like Notewise Cloud, and
one-time upgrades like Notewise Unlimited
you can request a refund within 48 hours of purchase.
After 48 hours, payments are generally non-refundable, unless we’re required to offer a refund under local consumer laws or we decide to make an exception.
For purchases from App Store, please see " I bought my plan through the Apple App Store. How do I get a refund?" below.
We may also refuse or limit refunds if we believe the policy is being abused, more on this at “Can Notewise refuse a refund?” below.
2. What counts as a “Paid Service” vs a “Digital Good”?
Paid Services
Purchases that unlock Notewise features, either:recurring (e.g. Notewise Cloud subscriptions), or
one-time upgrades with ongoing access (e.g. Notewise Unlimited).
Digital Goods
One-time purchases of digital content, such as digital planners and other creator content, that you access or download via Notewise.
By default, our 48-hour refund policy applies only to Paid Services (Cloud / Unlimited / future plans) purchased via Google Play or our website, not to Digital Goods.
3. Are digital planners and other Digital Goods refundable?
Digital Goods (including planners and creator content) are delivered immediately and can be stored or copied. We also share revenue from many of these items with creators, so we normally do not offer refunds once a Digital Good has been purchased.
4. Can I cancel my Notewise Cloud subscription?
Yes. You can cancel your subscription at any time to prevent future charges.
Canceling stops future renewals, but does not automatically refund the current billing period.
If you are still within 48 hours of the latest charge and your purchase was made via Google Play or the Notewise website, you can also submit a refund request under our 48-hour policy (see Question 6).
For step-by-step instructions, please see our “How to manage my subscriptions?” article in the Help Center.
5. Where can I find more details about the refund policy?
You can review our full Terms and Conditions on our website for complete details about payments, refunds and your rights as a user.
6. Who can I contact if I have other concerns?
We value your feedback! If you have any concerns, billing questions or suggestions, please reach out to our support team at support@notewise.dev — we’re always working to improve Notewise.
7. I bought my plan through the Apple App Store. How do I get a refund?
For purchases made via the Apple App Store, Apple is the merchant of record. That means:
Only Apple can review and process refunds for those purchases.
Our support team cannot issue or override refunds for App Store transactions.
To request a refund, please follow Apple’s App Store refund instructions in your App Store account or Apple Support.
8. I bought my plan through Google Play or the Notewise website. How do I request a refund?
If you purchased a Paid Service via Google Play:
First, request a refund through Google Play
Follow Google Play refund instructions to request a refund.
Google Play will review the request under their own policies.
If Google Play can’t process it and you are still within 48 hours of purchase
Contact our support team (in-app or at support@notewise.dev ).
Include your Notewise account email, your Google Play order ID, and the purchase date/time.
We’ll review the request under our 48-hour refund policy and let you know if we can help.
If you purchased a Paid Service directly through the Notewise website:
Contact us within 48 hours of purchase via in-app support or at support@notewise.dev, and include:
your Notewise account email,
your transaction reference or receipt, and
the purchase date/time.
If the request meets our policy and there is no abuse of refunds on your account, we’ll process the refund to the original payment method where possible and remove or adjust the related Paid Service.
12. Can Notewise refuse a refund or limit refunds for my account?
Yes. We may refuse or limit refunds if we reasonably believe that:
your request is outside the applicable time window,
we are legally unable to process the refund (for example, Apple App Store purchases), or
you are abusing the refund policy, for example by:
repeatedly purchasing and refunding after using Paid Services,
creating multiple accounts to obtain repeated refunds, or
requesting refunds for charges that clearly relate to long-term or heavy usage.
In cases of serious or repeated abuse, we may also:
restrict future refund eligibility for your account, and/or
suspend or terminate your access to Notewise in line with our Terms and Conditions.